• Maintain telecom systems (PAGA, fiber, CCTV, VSAT, LAN/WAN, radio, microwave)

• Perform preventive/corrective maintenance & troubleshooting

• Ensure compliance with safety, reliability & regulatory standards

• Manage telecom inventory, spares, recovery, and backups

• Configure/maintain network equipment; monitor performance

• Handle UCC radio frequency licensing & compliance

• Oversee contractors/vendors; prepare TORs, BOQs, RFQs

• Collaborate with ICT & instrumentation teams

• Develop/update SOPs & technical documentation

• Prepare maintenance/performance reports

• Promote HSE standards and safe work practices

• Asset Management:
  Oversee IT asset lifecycle (acquisition to decommissioning)
  Maintain inventory of hardware, software, and licenses

• Change Management:
  Monitor and document change requests
  Assess impact of changes on IT environment

• CMDB Maintenance:
  Record and classify Configuration Items (CIs)
  Update CI relationships and conduct regular audits

• Compliance & Reporting:
  Ensure adherence to policies and regulations
  Generate CMDB reports for decision-making

• Support & Collaboration:
  Provide first-line technical support (as needed)
  Coordinate with vendors for maintenance

• User Support:
  Resolve IT incidents and service requests (hardware/software issues)
  Troubleshoot banking applications and systems

• Service Management:
  Log and track issues using ticketing systems
  Monitor IT services for optimal performance

• Access & Deployment:
  Assist in user access provisioning/deprovisioning
  Configure and deploy endpoint devices (PCs, mobiles, peripherals)

• Compliance & Training:
  Ensure IT support aligns with policies and SLAs
  Provide user guidance and training

• Documentation:
  Contribute to knowledge base articles
  Prepare incident and UAT reports

• Application Management:
  Configure, deploy, and maintain business applications
  Monitor performance and troubleshoot issues

• Security & Compliance:
  Implement access controls and data protection measures
  Ensure compliance with policies and regulations

• Support & Maintenance:
  Provide technical support for application-related issues
  Coordinate with vendors for maintenance and updates

• Documentation:
  Maintain records of configurations, changes, and resolutions

• Database Management:
  Administer Oracle (12c/19c/23c), MS SQL Server, and other RDBMS
  Implement high-availability solutions (Oracle RAC, DataGuard, DBvist)

• Performance & Security:
  Monitor, tune, and optimize database performance
  Enforce security via Oracle Audit Vault, Database Firewall, IBM Guardium

• Disaster Recovery:
  Develop and maintain Data DR & Business Continuity Plans (BCPs)
  Manage backup, replication, and synchronization

• Compliance & Maintenance:
  Ensure compliance with policies and regulations
  Document configurations, changes, and troubleshooting
  Coordinate with vendors for support

• Design, configure and optimize data storage systems

• Develop and maintain business resumption and data recovery plans

• Monitor storage performance and troubleshoot issues

• Implement data security and access controls

• Manage backup processes and disaster recovery strategies

• Maintain documentation of configurations and changes

• Ensure compliance with policies and regulations

• Coordinate with vendors for storage maintenance

• Provide technical support for storage-related issues

• Develop vendor management frameworks & governance structures

• Lead IT contract negotiations & maintain vendor relationships

• Prepare annual IT budgets (Capital, Recurrent, STRATEX)

• Submit IT Procurement Plans & monitor compliance

• Track vendor performance via SLAs & KPIs

• Initiate procurements, contract renewals, and payments

• Conduct vendor risk assessments & mitigation

• Act as liaison between IT, Procurement, and vendors

• Maintain vendor database & documentation

• Monitor & audit compliance with IT policies/regulations

• Conduct risk assessments & mitigation planning

• Support compliance training programs

• Verify vendor/service provider compliance

• Assist in incident response & audit management

• Maintain compliance documentation

• Collaborate on IT compliance integration

• Monitor SIEM/NAC for threats & respond

• Conduct VAPT & fix vulnerabilities

• Investigate logs/alerts for incidents

• Handle incident response (detection → recovery)

• Perform risk assessments & root cause analysis

• Enforce security policies (COBIT, ISO27001)

• Manage firewalls, IDS, endpoint security

• Ensure compliance & remediate risks

• Provide security awareness training

• Maintain incident/risk documentation

• Plan, upgrade, and manage IT infrastructure projects.

• Ensure performance, security, compliance, and documentation.

• Collaborate with vendors and provide technical support.

• Perform maintenance and continuous skills training.

• Configure, monitor, and maintain firewall systems to ensure network security and compliance.

• Continuously monitor network traffic to detect and respond to threats.

• Participate in incident response (analysis, containment, remediation).

• Implement and maintain network security policies, standards, and procedures.

• Deploy and manage VPNs, firewalls, and intrusion detection systems.

• Maintain accurate documentation of firewall configurations and changes.

• Ensure compliance with internal policies, regulatory requirements, and industry standards.

• Collaborate with vendors for timely and effective support.

• Conduct network security training to build technical skills and knowledge.

• Contribute to IT-related procurement evaluations.

• Manage advanced network solutions (Cisco Catalyst Center, SD-WAN, complex routing/switching).

• Configure/maintain high-availability, redundant network systems.

• Implement monitoring tools (Nagios, PRTG, SolarWinds).

• Design MPLS, VPN, and traffic optimization solutions.

• Manage network security (ACLs, VLANs, protocol inspection).

• Implement redundancy (Stackwise, EtherChannel, HSRP).

• Monitor and maintain network performance, document changes, coordinate vendor support, ensure compliance, and support IT procurement.

Ensure adherence to IT laws, regulations, standards, and policies through monitoring, audits, and quality checks.

Key Duties:

• Monitor compliance with IT standards, policies, and practices.

• Review and follow up on IT policies, standards, and guidelines.

• Coordinate and report on User Acceptance Testing (UAT).

• Manage audits, assessments, and change implementations in IT systems.

• Assist with departmental budget preparation.

Design, develop, and maintain software solutions that meet business needs.

Key Duties:

• Analyse business requirements and prepare system specifications.

• Design, code, test, and deploy automation solutions per IT standards.

• Conduct unit/integration testing and support user acceptance testing.

• Document solutions (technical manuals, SOPs).

• Enhance and maintain in-house and off-the-shelf systems; provide training.

• Supervise interns/locums and execute tasks in system deployment plans.

• Provide 3rd-level support for applications.

• Contribute to quality assurance reviews and system change management.

Manage and maintain all official BOU websites (public site, intranet).

Key Duties:

• Develop and upgrade BOU websites using latest web technologies.

• Monitor webserver performance to ensure high availability.

• Apply security patches per scan recommendations.

• Manage access controls and user permissions.

• Document installation/configuration for website maintenance.

• Provide 2nd-level support and backups.

• Integrate website with data warehouse, create dashboards, and enhance tools.

• Manage projects under PRINCE2 or Agile frameworks.

• Support business intelligence applications.

• Automate and analyse bank-wide surveys.

Develop and maintain the Bank’s data warehouse to meet business needs.

Key Duties:

• Design, develop, and maintain data architecture and structures.

• Align data models with business processes.

• Build and deploy data solutions per enterprise architecture.

• Test solutions and support UAT.

• Advise on data risks, standards, and policies.

• Manage in-house projects using Agile.

• Document policies, guidelines, and manuals.

• Provide 3rd-level technical support and advice.

• Support quality assurance and change management processes.

• Gather and document business requirements.

• Design solutions with architects/developers.

• Liaise between stakeholders and project teams.

• Validate solutions via user acceptance testing (UAT).

• Assess risks and support QA/deployment.

• Conduct feasibility studies.

• Manage Data Warehouse and develop/deploy Business Intelligence (BI) solutions.

• Prepare manuals, documentation, and guidelines.

• Conduct testing and quality assurance.

• Design data collection tools and support BI systems.

• Handle data archiving/destruction and BI change management.

• Design, implement, and manage Academic Registrar databases.

• Ensure database security, high availability, performance, and data integrity

• Develop and execute content strategies.

• Create, manage, and optimize multimedia content.

• Apply SEO best practices and track performance via analytics.

• Collaborate across teams to align content with campaigns.

• Stay ahead of digital trends and innovations.